Shipping policy

Thank you for shopping with Sainz 3D Prints & Crafts at sainz3dprints.com. Many of our products are 3D printed specifically for each order, so please review the information below regarding processing, shipping, and delivery.

Order Processing

Most products are made to order and require time to print, inspect, finish, and package before shipment.

Our standard processing time is approximately 3–7 business days. Larger orders, highly customized products, or items that require longer print times may take additional time.

Processing time is separate from shipping/transit time.

Business days do not include weekends or holidays.

Custom & Personalized Orders

Custom and personalized products may require additional processing time depending on the design, size, quantity, and complexity of the order.

Please double-check all names, numbers, colors, spelling, and other personalization information before submitting your order. Orders that have already entered production may not be able to be changed.

If we need additional information to complete your order, processing may be delayed until we receive your response.

Shipping Rates

Shipping charges are calculated and displayed during checkout before payment is completed.

Shipping costs may vary depending on the size and weight of your order, shipping destination, packaging requirements, and selected shipping method.

Estimated Delivery

Once your order has shipped, delivery times depend on the shipping carrier and destination.

Any delivery date provided at checkout or by the shipping carrier is an estimate and is not guaranteed. Carrier delays caused by weather, holidays, high shipping volume, transportation disruptions, or other circumstances outside our control may affect delivery.

Tracking Information

When tracking is available, you will receive tracking information after your order has been packaged and shipped.

Please allow time for the carrier to scan the package and update the tracking information after you receive your shipping notification.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address if the order has not yet shipped.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed or redirected.

Additional shipping charges may apply if a package is returned to us because of an incorrect, incomplete, or undeliverable address supplied with the order.

Lost, Delayed, or Missing Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations and delivery network.

If tracking shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If you believe your package has been lost in transit, please contact us with your order number and tracking information so we can help review the situation and determine the appropriate next steps.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, mailbox, parcel locker, household members, neighbors, or building management when applicable.

You may also need to contact the shipping carrier for additional delivery information.

Please contact us if you are still unable to locate your package after checking these locations.

Damaged Orders

We carefully inspect and package our products before shipment. However, damage can occasionally occur during transportation.

If your order arrives damaged, please contact us as soon as possible after delivery and provide:

Your order number

Photos of the damaged item

Photos of the shipping package

Photos of any visible shipping damage

Please keep the product and original packaging until the issue has been reviewed.

3D-Printed Product Notice

Because our products are created using 3D-printing processes, minor layer lines, seams, surface variations, or small differences between products are normal characteristics of 3D printing.

These normal manufacturing characteristics are not considered shipping damage or product defects.

Colors may also vary slightly depending on filament availability, material batches, lighting, and screen settings.

Multiple-Item Orders

Whenever practical, items from the same order will be shipped together. Certain large, custom, or multi-item orders may be shipped in more than one package.

If an order is divided into multiple shipments, packages may arrive on different days.

Holiday & High-Volume Periods

Processing and shipping times may be longer during holidays, sales, product launches, or periods of unusually high order volume.

We appreciate your patience while we make and prepare each order.

Contact Us

If you have questions about your order or shipment, please contact Sainz 3D Prints & Crafts through the contact information provided on sainz3dprints.com.

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Thank you for supporting Sainz 3D Prints & Crafts and our small 3D-printing business!